Returns & Exchanges

Damaged or Defective Items

If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or send out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible.

We work hard to make your shopping experience at www.pets-delight.com an enjoyable one.

Return Time and exchange policy

Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product (s) back from you. Within 48 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account.

Food & supplement products must have at least 6 months validity and must be in good condition to be accepted by us. Note: The returned product must be in new and unused condition, in the original box/bag with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. We will only accept returns up to 7 days after delivery. Returns after 7 days will be charged a 15% restocking fee. Delivery charges are non-refundable.